Frequently asked questions

We operate as a fully contact-free rental service, so we only accept online payments. All payments are made online by payment card (via the Comgate payment gateway).

Cancellation is free of charge if you cancel no later than 72 hours before the start of the rental. Later cancellations are governed by our General Terms and Conditions.

As standard, we rent our vehicles without a deposit. Uploaded documents go through a quick approval process in which we assess creditworthiness. In exceptional cases, we are happy to let you rent with a refundable deposit.

Unlimited mileage within the Czech Republic is included in the price.

Our vehicles are intended exclusively for use within the Czech Republic. Travel abroad is not permitted.

All our vehicles have a valid Czech motorway vignette, so you can drive on any motorway in the country without worry.

You can park anywhere in accordance with the traffic rules. Please note, however, that parking in blue zones (e.g. in Prague) is not included in the service and you must pay for it yourself according to the rules of the zone.

You can see the approximate location on our website in the vehicle details. You will receive the exact address and pick-up instructions by email as soon as your booking is confirmed.

All our vehicles run on diesel. You will also find the fuel type marked directly by the tank and in the vehicle description.

You will find the exact load space dimensions for each type of van, as well as whether a particular vehicle has a tow bar, in the details of each vehicle in the Our vans section. This lets you choose the ideal vehicle for your load.

The payload varies depending on the vehicle model (usually 1100–1450 kg). You will find the exact payload in the details of each vehicle in the Our vans section.

All our vans have a manual gearbox, so unfortunately a driving licence restricted to automatic vehicles is not sufficient.

If you have a standard category B driving licence, you can drive our vans without any problem.

We take good care of our fleet. All our vehicles are serviced regularly according to their prescribed intervals and are also checked regularly by our technicians.

As all our vehicles can be driven with a category B driving licence, the minimum age to rent a vehicle is 18.

Everything is done online. Once your booking is confirmed, you will receive a link to our web app, which you use to unlock the vehicle, take photos of it and pick it up – with no need to meet any staff.

You will find the vehicle keys in the glovebox on the passenger side. You unlock the vehicle using the link we send you by email.

No. The vehicle may only be driven by the person who has passed the identity check and with whom we have concluded the rental contract. The contract always applies to one driver, and no other driver can be added to it — not even by prior agreement. If someone else drives the vehicle, this is a breach of contract: the hirer pays a contractual penalty of 5 000 CZK and is fully liable for any damage, without limitation.

All you need is a smartphone with an internet connection and a working camera, and two valid identity documents (one of which is a category B driving licence).

No, you do not need a user account. You can handle the whole process, from booking to return, quickly and directly in our web app.

Yes, we operate 24/7. Once your booking is confirmed, you can pick up the vehicle at any time within your rental period, whenever you need it.

First try refreshing the page. If the problem persists, take photos of the vehicle on your phone and send them to us by email at [email protected] or via the chat on our website.

Yes, at our locations you can park your own car free of charge in the same car park for the duration of the rental.

If you arrive at the vehicle and something is not right, let us know straight away. We will do everything we can to sort it out.

If there is no other booking for the vehicle after yours, you can extend your rental in the app. Otherwise, the vehicle must be returned on time so that it is ready for the next customer.

Unfortunately, we do not offer this service.

Yes, you pick up the vehicle with a full tank and must also return it with a full tank.

The vehicle must be returned to the same location where you picked it up. After parking, you take photos of it and lock it via the web app (just as you unlocked it).

The amount of the excess depends on the liability cover package you choose when booking.

Don't worry, that's what the handover report is for. You photograph the vehicle in the system at both pick-up and return.